Returns & Refund Policy

We want you to love your purchase from Evoleti Shop.
If for any reason you’re not completely satisfied, you may request a return or exchange within 14 days of receiving your order.

Eligibility Conditions

To qualify for a return or exchange, please ensure that:

  • The item is returned in its original packaging;

  • The item shows no signs of use or damage;

  • All tags, manuals, and accessories are included;

  • The product is returned in the same condition as received.

Please note that we do not accept returns or exchanges due to incorrect size or personal preference (e.g., color or model choice).
All product measurements are clearly provided in centimeters to help you choose the correct size before purchase.

⚠️ Important: Returns that do not meet the above conditions will not be accepted.

How to Request a Return or Exchange

To start your return or exchange process, please email us at support@evoleti.com with the following details:

  • Product name

  • Order number

  • Email used at checkout

  • Reason for return or exchange

  • A video or photo clearly showing any defect or issue

Once we review and confirm your request, our team will provide you with the return shipping address and instructions.

Refunds

Refunds will be processed after the returned item is received and inspected.

  • Credit Card Payments: Refunds may take up to two billing cycles to appear on your statement, depending on your bank or payment provider.

  • Other Payment Methods: Refunds will be processed within 10 business days after confirmation of the return.

If you have any questions, our support team is always ready to help at support@evoleti.com.